Terms & Conditions

Welcome to our world! Before you shop with us, here’s the simple stuff we need to say — nothing boring, just the basics to keep things smooth for everyone.

1. Using Our Site

When you place an order or sign up with us, we trust that all the information you provide is true and accurate.
If anything is incorrect, we may not be able to fulfill your order.

All photos, designs, and content on our site are for personal use only.
Please do not copy, share, or reuse them for any commercial or external purposes.

2. Orders & Payments

Once you confirm your order, we’ll do our best to get it to you quickly and accurately.

In case of stock issues or technical errors, we may need to cancel or adjust your order — and we’ll notify you immediately.

3. Handmade & Small-Batch Policy

We are proudly not a mass-production brand.

Every item, especially those with hand embroidery or Ralli-inspired details, is made with care, love, and by hand.

This means:

  • Small production runs

  • Occasional delays

  • And beautiful uniqueness in every piece

4. Returns & Exchanges

We’ll gladly replace items if they arrive:

  • Damaged

  • Incorrect

  • Or don’t fit

Please notify us within 24 hours of receiving your order.

Note:

  • Sale items can only be exchanged for size (if available)

  • No refunds or exchanges for other items on sale articles

5. Pricing

Our prices may change occasionally.
In case of a pricing error, we reserve the right to correct it and will notify you before shipping.

6. Privacy

We value your trust.
All personal information shared with us is kept secure and confidential.
We will never sell or misuse your data — promise.

7. Be Kind

Our space is built around beauty, craftsmanship, and culture.

Whether shopping or chatting online, please keep it:

  • Kind

  • Respectful

  • Free of hate, spam, or negativity

8. Delivery Charges

  • Pakistan: PKR 250 (flat rate)

  • International: Starting from PKR 3,000
    (May vary depending on destination and parcel weight)

9. Color Theme

  • Primary Colors: Ivory, Rust, Deep Teal, Maroon

  • Secondary Colors: Gold Accents, Charcoal Black, Olive Green

10. Editable Logo File

Will be sent separately.

11. Image Zip Folder

Will be sent separately.

12. Payment Options

  • Cash on Delivery (COD) – Available only in Pakistan

  • Bank Transfer

  • Credit/Debit Card

  • PayPal / Mastercard / Visa

13. Extra Functionalities Requested

  • WhatsApp Integration

  • Wishlist Feature

14. WhatsApp Integration Number

📱 +92-333-0368069